About us
Ivan Liptuga
Co-founder and Director of Dr. Concierge
We built this service so that a person who travels to Ukraine for treatment is not left alone with their questions.
The clinic treats, and we take care of everything around the treatment: the route, accommodation, language and communication. I am convinced that trust begins with open terms, so on this page we explain how everything works and why.
Our principle fits into three words.
Trust. Travel. Treat.
Trust
Vetted partners
Only licensed clinics, transparent prices and a Partner Code of Conduct.
Travel
One route
Accommodation, transfers, interpreting and support in Odesa, brought together in one route.
Treat
The doctor treats
Treatment at a vetted partner clinic. Medical decisions are made by the doctor alone.
The story of the brand
Observation
It started with an observation
Not with a business plan. People who came for treatment coped with the illness but got lost in the organization: an unfamiliar city, a foreign language, fear of surgery, dozens of small questions with nobody to ask. The clinic treated teeth or joints, but nobody was responsible for the person as a whole. We wanted to change that.
The idea
A personal guide
That is how the idea appeared: not a medical center and not a travel agency, but a personal guide who opens a trusted path to Ukrainian medicine for a foreign patient.
What the name and the logo mean
Dr.
Medical rigor and competence.
Concierge
The philosophy of personal support that takes everything unnecessary off a person.
The smile
A symbol of a smile and a promise of results, understood without translation.
Mission
We want to make Ukraine a recognizable, safe and reliable world-class medical tourism destination and to build a trusted path to Ukrainian medicine for the foreign patient.
Vision
We see Dr. Concierge as a reliable guide through whom a foreign patient reaches the vetted clinics of the country, while Ukraine declares itself a medical destination.
Why we exist
Ukrainian medicine offers a level of quality comparable to European standards at a more accessible cost. The difficulty for a person from abroad lies elsewhere, and this is the barrier we want to remove.
What the client is left alone with
- Whom to trust?
- How to choose a clinic?
- What to sign?
- Where to stay?
- How to communicate?
What Dr. Concierge does
We organize the trip
We do not treat and do not give medical advice: the clinic does.
We build one route
We make sure all parts of the trip come together.
We support you all the way
A coordinator oversees the trip from arrival until you return home and stays in touch. We cannot physically be next to every client every minute, but we support you all the way.
Treatment is always paid directly to the clinic, concierge services separately. Partner clinics pay Dr. Concierge a fee for organising the client's enquiry. This does not increase the cost of your treatment.
Who is responsible for what
Your trip has two sides, and each is responsible for its own part. That way it is clear from the start whom to ask about what.
The Clinic
Establishes the diagnosis, prescribes and performs treatment, and is fully responsible for its outcome.
- Examination and diagnostics
- The treatment plan and the final price after examination
- Carrying out the procedures
- Follow-up exams and medical recommendations
Dr. Concierge
Organizes the trip: clinic coordination, accommodation, transfer, interpreting and support. Does not interfere in medical decisions.
- Choosing the clinic and agreeing the visit dates
- Accommodation and transfer
- An interpreter if needed
- A coordinator who looks after your trip
- Excursions, entertainment and other services on request
Treatment is paid directly to the clinic, concierge services separately.
How we choose partners
We are responsible for the organization, not for the medicine. So the only way to answer for the result of our support is to work only with those who share our quality bar.
A valid license
We work with clinics that hold a valid license.
Transparent terms
A partner discloses its terms openly and confirms compliance with quality standards in medical tourism.
A Code of Conduct
Every partner, medical and tourism, is vetted and accepts our Partner Code of Conduct.
Download PDFAn international quality standard
The assessment is based on the ISO 22525 standard and the methodology of the National Tourism Organization of Ukraine (NTO.UA), and clinics additionally follow ISO 7101. It is a verifiable bar instead of a subjective opinion.
Values
Care matters more than the deal
Transparency with no hidden bills
Quality as the entry bar, not an option
Simplicity instead of puzzles
Neutral, honest recommendations
Responsibility for the whole person
«The best thing you can hear from a client is not thanks, but that they have recommended us to their loved ones.»
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